Long-term Support
For older people who need a permanent home with help available throughout the day and night.
WHAT IS RESIDENTIAL CARE
Residential care in Newbury Park: comfortable, supported and genuinely sociable.
Residential care at Abbey Care Complex is designed for older people who want a safe, comfortable home with good daily support but do not require round-the-clock nursing oversight. Our care team helps with personal care, meals, daily routines and social activities — in a warm, active environment with regular events, a wheelchair-accessible garden and a lounge full of life and personality.
- Personal care support tailored to individual daily routines
- En-suite room with space to personalise with personal belongings
- Varied daily menus with dietary preferences accommodated
- Activities programme with regular events and seasonal celebrations
- Families welcomed and involved at every stage
- Close to Newbury Park tube station and local shops
Flexible Support
Who residential care is for
A supportive choice for older people who value independence but need dependable help nearby.
Companionship
For people who feel isolated and would benefit from the friendship and varied activities of our community.
Safer Daily Living
For families wanting reassurance around nutritious meals, personal care and medication prompting.
Care Experience
What residential care includes
Clear, practical support that helps residents and families feel secure from the first conversation.
Personal Care
Dignified support with daily routines led by personal preference and individual needs.
Nutritious Meals
Freshly prepared, varied meals made daily in our on-site kitchen.
Social Activities
A programme including gentle movement, traditional crafts and celebration of multicultural festivals.
Homely Rooms
Single en-suite rooms that residents are encouraged to personalise with their own mementos and decorations.
Family Updates
Regular conversations so relatives always feel involved and informed.
24-Hour Presence
Our team is on-site day and night to provide safety, comfort and professional assistance.
Our Approach
Care that feels organised, personal, and reassuring.
From first enquiry to settling in, our residential care is designed to feel clear, calm, and deeply personal for residents and families.
Meet Our TeamGetting to Know You
Before a resident arrives, we take time to learn their life story — their favorite foods, their hobbies, their communication preferences and the traditions that matter to them.
Our team supports each resident to build familiar rhythms — from morning social time to shared dining — at a pace that feels like home.
Review and Communicate
Care plans are reviewed regularly. We ensure communication is clear for both the resident and their wider family.
Yes. We encourage residents to personalise their rooms with their own
furniture, photos and a personal shrine/altar for worship.
We complete a full assessment before any resident joins us. We provide a
varied, nutritious kitchen and cater for various dietary needs (e.g., low salt, diabetic) while
maintaining delicious, home-cooked flavors.
Participation is completely optional. Residents are always invited and
encouraged to join in, but we respect individual choice and mood.
Family connection is vital. We support regular visits and maintain clear,
honest communication with relatives at all times.
Residential care in Ilford
Residential care at Abbey Care Complex means help with daily living in a supported setting at 23-29 Abbey Road, Ilford, IG2 7NE. It is intended for people who no longer manage comfortably at home but do not need nursing input. The home has 50 rooms. The home is part of Abbey Total Care Group, which runs 11 homes across London, Essex, Surrey and Hertfordshire.
Visiting Abbey Care Complex
Abbey Care Complex is at 23-29 Abbey Road, Ilford, IG2 7NE, in the London Borough of Redbridge area. The nearest station is Newbury Park (Central line).
Families enquiring about residential care here usually travel from Newbury Park, Ilford, Gants Hill, Barkingside and Seven Kings.
Visits are welcome by arrangement. Call 020 8554 3743 or email admin@abbeycarecomplex.co.uk to arrange a time.
Paying for residential care
Residential care at Abbey Care Complex can be funded in several ways, and most families use more than one over time:
- Local authority funding. If a needs assessment and a financial assessment by the London Borough of Redbridge show that support is due, the council contributes towards the placement.
- NHS Continuing Healthcare (CHC). Where the primary need is a health need, the NHS may fund the full cost of care.
- NHS-Funded Nursing Care (FNC). A flat NHS contribution towards the nursing element for residents assessed as needing registered nursing input.
- Self-funding. Families arranging and paying privately, which is the quickest route where a placement is needed at short notice.
The team at Abbey Care Complex can explain which route is likely to apply before you commit to anything.
Regulation and independent reviews
CQC Registered and Regulated. Abbey Care Complex is registered with and inspected by the Care Quality Commission under location ID 1-136143611. Inspection reports and the current rating are published on the CQC website, which is always the up-to-date source.
Families who have used the home have given it 9.5 out of 10 from 45 verified reviews on carehome.co.uk. Reviews there are collected independently, not by us.
Ready when you
are
Book a private tour of Abbey Care Complex.
Come and see the home, meet the team and experience the atmosphere for yourself — at a pace that suits your family, with no pressure at all.
Call our care team
020 8554 3743